This article refers to transfer method "vnd" (bank wire). Any VND held as account balance is not affected by the following limitations.
Deposits
KYC/AML
Due to local regulations and fraud risk we have to impose certain limits in regards to VND deposits conducted by bank wire. There are no limitations on withdrawals/settlements.
| Level | Description | Max. deposit (per order) | Monthly limit |
| 1 | No verification | 5,000,000 VND | 20,000,000 VND |
| 2 | Identity verified | 50,000,000 VND | 200,000,000 VND |
| 3 | Identity and residence verified | 200,000,000 VND | 800,000,000 VND |
| 4 | VIP | - | - |
Deposits must not be made via bank accounts of third parties.
Settlements
How long does it take to receive a VND bank transfer?
In most cases, you should receive your VND settlement within 2 hours during business hours. However, it may take longer in some cases due to factors such as bank processing times, regulatory compliance checks, or unexpected delays.
If you experience any delays, our system will automatically compensate you for the inconvenience based on the size of your settlement and the duration of the delay. The exact amount of compensation will be calculated and credited to your account automatically.
If you have any concerns or do not receive your settlement within a reasonable time, please contact our support team for assistance. We apologize for any inconvenience this may cause and appreciate your patience.
Submitting incorrect bank details
Additional human intervention is required when a customer fails to submit their correct bank details. For this reason, a fee of 100,000 VND is charged in such instances.